Solar service · Any installer · Any brand
Your system stopped working. We'll come out in five business days.
We service solar we didn't install. $400 covers the visit and the first two hours of diagnostics, then $135 an hour. You'll know what's wrong and what it costs to fix before we touch anything.
Tell us what you need
If your installer has gone out of business, say so. There are program steps that may still be open to you, and we'll point you at them.
Pricing
What a service call costs.
| Service call and first two hours of diagnostics | $400 |
| Each additional hour | $135 |
| Response time | Within 5 business days |
That's the whole structure. No trip charge on top and no diagnostic fee buried in the repair quote.
We quote parts and repairs once we know what's wrong, and you approve that before we start. If a manufacturer warranty covers the fix, we file the claim and you pay for the labour.
Common calls
What we see most.
System offline.
Inverter fault, tripped breaker, comms failure, or a genuine equipment failure. The fastest to diagnose and often the cheapest to fix.
Producing less than it used to.
Usually a dead string, a failed optimizer, soiling, or shading that has grown. Production data tells us a lot before we get on the roof.
Monitoring stopped working.
Often it is a router change or a new Wi-Fi password. Occasionally it is how an owner finds out a panel has been down for eight months.
Inverter alarm or error code.
Tell us the code when you call and we may know what we're bringing before we leave.
Post-storm.
Storm work runs on its own page, because the insurance claim has its own clock.
Storm Solar CheckNobody has looked at it in years.
Most home systems around here never get looked at again after the day they went on. Worth a look before something fails on a hot afternoon.
Diagnostics
How we find what's wrong.
Production data.
Before anyone drives out, we look at whatever monitoring you can still get into. A dead string, a failed optimizer and a shading problem all look different in the data, and knowing which one we are chasing decides what goes in the van.
A thermal camera.
A failing cell runs hot before it stops working, and so does a bad solder joint or a loose connection. None of them show from the ground. We scan the array with an infrared camera and read the pattern. A crisp square about the size of one cell points at that cell. A soft warm patch spread across part of a module points at something area-wide, like moisture behind the backsheet. A hot component inside an enclosure points at the connection, and that is the one we act on fastest.
A meter.
Thermal tells us where to look. A meter tells us what we are looking at. Nothing gets quoted off a camera alone.
You keep the images.
Every scan comes back to you with the frames, the temperatures and what each one means. If you are filing a manufacturer warranty claim or an insurance claim, that is the documentation the other side asks for.
Orphaned systems
If your installer is gone, you still have options.
The state's 2025 complaints report names twenty-one solar companies serving Illinois as out of business. Illinois Shines publishes a separate stranded-customer list naming twelve more that could not or would not finish what they started. The state had to create a restitution programme, which by mid-2026 had paid out around $473,000 to 170 customers.
If that is you, two things are usually true.
Your workmanship warranty is probably gone. When a company liquidates, its warranties are unsecured liabilities and generally do not survive.
Your equipment warranty probably isn't. The manufacturer warranty on your panels and inverter is a separate contract with a company that still exists. Most major manufacturers are still honouring them. Somebody still has to diagnose the fault, file the claim and do the labour, and that person left with your installer.
That is exactly the work we do. We are certified across the inverter manufacturers, including SolarEdge systems we did not sell, and we file warranty claims on your behalf.
What happens when your installer is goneEquipment
Brands we service.
Inverters
Enphase, SolarEdge, Fronius, SMA. We are certified across the manufacturers, and we service SolarEdge systems for owners whose installer is no longer around, even though it is not what we specify on new work.
Panels
All major manufacturers. Diagnostics and warranty claims do not depend on who made the module.
Monitoring
Enphase Enlighten, SolarEdge, Fronius Solar.web, SMA Sunny Portal.
If your equipment is not on this list, call anyway. The list is what we see most, not what we are limited to.
Service FAQ
Will you work on a system you didn't install?
How fast can you come out?
What if you can't fix it?
Do you offer maintenance plans?
My installer went out of business. Can you take over my Illinois Shines paperwork?
Tell us what's happening.
You'll know what's wrong and what it costs to fix before we touch anything.
Tell us what you need
If your installer has gone out of business, say so. There are program steps that may still be open to you, and we'll point you at them.